Returns & Exchanges
- We offer exchanges or store credit within 7 days of receipt of purchase. We do not provide refunds.
- All returns and exchanges require approval. Approved exchanges are accepted for items purchased on Ephod.shop only. We do not refund for the cost of shipping, unless we have sent an item in error.
- Store credits can be used for purchases on Ephod.shop or a customized version of an item on our website. We do not accept store credits for revamp or bridal projects.
- To protect our jewelry and the returned package, we will issue a Return Label to the customer to make sure your package is insured for its full purchase value. Items for exchange will be inspected before being accepted. Exchanges and store credits will be processed for accepted items, excluding original and return shipping fees. Merchandise should be returned in its original condition, with the original Ephod box and pouch.
- Due to the variations in size, all rings ordered online are considered special orders and are subject to a 15% restocking fee if an exchange is requested or if you request to cancel a ring that is still in production.
- Engraved or embossed products, custom, and personalized products (including initials, lettering, birthstones and custom sizes) are FINAL SALE and cannot be returned or exchanged for store credit.
- Any variation in size, color or customization that is not available for “as-is” purchase on our website is considered a custom order and is FINAL SALE.
- Merchandise showing signs of wear, resizing, or damage in any way will not be accepted and will be returned to the sender (at the sender's expense).
Ephod reserves the right to refuse an exchange/repair of any purchase made that does not meet the above requirements.
This policy only applies to purchases made at ephod.com or our official sellers.
Exchange process for orders:
- Put your jewelry in a shipping box along with your exchange form. Jewelry must be returned in the original packaging.
- Attach your pre-paid label to the shipping box.
- Bring your packaged box to FedEx with the label provided.
- For domestic and international orders, you will be charged for return shipping and shipping on your new order.
To request a return or exchange, please fill out the form below.
If you purchased an item from an outside retailer and would like to return or exchange the item, please contact the retailer directly for their return and exchange policy. We are not responsible for any pieces not purchased directly from www.ephod.shop
Please fill in the following information in the contact section and someone from our team will be in touch with you very soon!
Please Provide Your Order Number
Reason for Exchange
Repairs & Resizing
Jewelry is delicate by nature. Our purpose is to guarantee your full satisfaction. If you are not satisfied with an item purchased on ephod.shop, we will repair it at no charge to you, within the first 60 days of receipt of purchase. Repairs needed after 60 days, or those deemed to be caused by misuse, will incur repair costs and shipping fees at the expense of the customer. Pricing for repairs may vary depending on style and typically start at $50, plus shipping.
Repairs requiring international shipping will be charged for two-way shipping.
Ephod takes no responsibility for items repaired by a third-party jeweler. In this case, please note that the warranty may be deemed null and void.
This policy is only applicable to purchases made at Ephod.shop
To request a repair or resize, Please fill in the following information in the contact section and someone from our team will be in touch with you very soon!
Repairs & Adjustments
Name on Order
Product Description (Size / Metal Color)
Repair / Adjustment Needed
Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to offer our products and services to you.
Your data is stored in Shopify’s data storage databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only for the time required to complete your purchase transaction. Once completed, your purchase transaction information will be deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
Information Collected by Ephod
Ephod may collect personal information from individuals who visit the website, register their information or use the online store, including contact information (name, email address, phone number, shipping and billing addresses) and credit card information. If you are under the age of eighteen and wish to place an order, please ask your parents to register and/or use the online store for you. Please, do not submit any personal information if you are under eighteen years of age. By using the Site with or without creating an account, you agree to provide true, accurate, current and complete information about yourself as prompted by any fill-in form.
Usage of Provided Information
Processing Your Order
Ephod may store all the information that you provide in order to register you with our website, to administer our website services, and/or to process any orders placed online. For example, when you place an order on the Site, we may use this information to process, confirm and track your order and contact you via email, postal mail or phone to respond to your inquiries and requests about your order. If you provide us an email address during checkout, you may also receive emails with order confirmations and shipping status. We may also use your information to review our performance and to improve our services.
If you provide us with your email address during the website registration process or when you place an order, you may automatically be added to our email list and receive marketing or promotional information. If you no longer wish to receive such information, please send us an email. Please make sure to include your full name, email address, postage address and the phrase “no MP emails” in the subject line.
Information Sharing Policy
Ephod does not share, sell, rent or disclose customer’s names, addresses, email addresses or other personal information to any unaffiliated third party, unless (a) it is required in order to process your order, or (b) it is required by law, government request, process or court order based on our good faith belief that it is necessary to conform and comply with such request.
California Civil Code sections 1798.83-1798.84 permit consumers who are California residents to request and obtain from us a notice describing what categories of personal customer information we share with third parties or corporate affiliates for their direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like us to provide you with a copy of this notice, please send us an email. Please make sure to include your full name, email address, postage address and the phrase “CCC 1798.83” in the subject line.
Security/Limitation of Liability
We do our best to use commercially acceptable means to protect your personally identifiable information, but we cannot guarantee its absolute security. No method of transmission over the Internet, or method of electronic storage is 100% secure. IN NO EVENT SHALL EPHOD, ITS AFFILIATES OR ANY PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THIS SITE BE LIABLE IN ANY MANNER WHATSOEVER FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF YOUR ACCESS, USE OR INABILITY TO USE THIS WEBSITE, OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE (INCLUDING LOST PROFITS, LOSS OF BUSINESS DATA, BUSINESS INTERRUPTION AND DAMAGES THAT RESULT FROM INACCURACY OF THE INFORMATION OR INCONVENIENCE, DELAY, OR LOSS OF THE USE OF THE SITE). THE FOREGOING LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER BASIS.
Links to other websites
This Site may contain links to other websites operated by other individuals or companies. We assume no responsibility for the privacy practices of other websites. The fact that we link to a website does not constitute an endorsement, authorization or representation of our affiliation with that third party. These other websites may place their own cookies or other files on your computer or device, collect data, or request personal information from you. This Policy addresses information collected through this Site only. We encourage you to read the privacy policies or statements of other websites that you visit.
In the event that Ephod transfers substantially all of its assets, or if there is a change in control at Ephod, be advised that customer personal and aggregate information will likely be one of the transferred assets.
TERMS & CONDITIONS
By visiting www.ephod.shop (the “Site”), we assume you accept and agree to be bound by these Legal Terms and Conditions and the provisions of the “Terms and Conditions” section (together, the “Terms”) of this Site. Your access to and use of this Site to order products offered on the Site are also governed by these Terms. Do not continue to use this website if you do not wish to be bound by these Terms,.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms at any time by posting new terms on the Site. These changes will be effective immediately upon posting. It is your responsibility to check this page periodically for changes. Your continued use of or access to this Site, and your ordering of any products on this Site, will constitute binding acceptance of the Terms.
Once an order has been placed, we are unable to modify or cancel your order. Items that are in stock will be shipped immediately. If an item is not in stock, it will be ordered and a representative will contact you and notify an estimated delivery date. Estimated delivery times for items not in stock are generally between 3-5 weeks. If you would like to expedite shipping, please send us an email at firstname.lastname@example.org. We will do our best to accommodate your requests.
All US domestic shipments are free and generally shipped via UPS or FedEx. All domestic shipments will require a signature upon delivery.
All international shipments are complimentary and generally shipped via DHL or FedEx and will require a signature upon delivery. Please note that all additional customs charges, import duties and taxes that are incurred at the point of entry into the destination country are the responsibility of the customer. International orders are subject to duties and taxes determined by the country to which they are shipped. Refused or unclaimed international orders will not be eligible for refund. For international duty rates, please contact your local customs department.
Sales tax is applicable and will be charged on all orders shipped within New York State.
Product images are subject to change without notice. All products are shot to show as much detail as reasonably possible. Some items may appear larger or smaller than their actual size, and are not shown to scale. The item descriptions indicate approximate dimensions. Also, be aware that computer monitors have different settings so colors and sizes may vary. If you have any questions regarding the size, color or any other physical aspect of a particular item, please contact us at email@example.com.
All total carat weights provided are estimated and can vary within ± 10% of the carat weight. Carat weight for standard-size rings is based on a U.S. size 6 or 7. All of our rings are standard U.S. sizes. If you do not know your U.S. ring size, we recommend you to contact your local jeweler.
Please contact us at firstname.lastname@example.org for any custom sizing requests.
Ownership of Content
All content, design, information, texts, images, names, likenesses, pictures, graphics, formats, codes and software, technical drawings, configurations, graphics, photographs, audio and video files, scripts, links, interactive features and other material and files (collectively, “Content”) used on or incorporated into this Site, and the selection, arrangement and/or integration of all such Content are either registered trademarks, trademarks, trade names, service marks, copyrights or otherwise protected property of Ephod, or used under license or otherwise, and all rights thereto are specifically reserved. Content on the Site may not be used, copied, published, broadcasted, distributed, reproduced or transmitted without our prior written consent.
Restrictions on Use
Except as expressly permitted herein, you agree not to use the Site for sale, trade or other commercial purposes, and you may not modify, copy, publish, display, transmit, adapt or in any way exploit the Content on the Site. You agree not to use the Site to provide information which is incomplete, false, inaccurate and not your own. You agree not to engage in criminal activity or otherwise give rise to conduct that may violate the law or fail to comply with accepted internet protocol. You agree not to attempt to interfere in any way with the Site or the Site’s security or to use the Site’s service to gain unauthorized access to any other computer system.
From time to time, users may be asked to provide additional information to identify fraudulent activities. You agree to cooperate with such efforts, as we may, in our sole discretion, deem it necessary to identify attempted fraud. You further agree that if, for any reason, you or others acting on your behalf are suspected of fraud or other breach of these Terms, we may, in our sole discretion, declare you to be in breach of the Terms, suspend or terminate your use of the Site, and/or seek prosecution to the fullest extent of the law.
Disclaimer and Limitation of Liability
Ephod attempts to provide accurate and timely information. There may, however, be inadvertent technical or factual inaccuracies and typographical errors. We reserve the right to amend or correct the content on the Website at any time without prior notice or liability to you. Your use and browsing, and any reliance by you upon this Site, is at your own risk and you assume full responsibility associated with your use of the Site. Ephod disclaims all warranties, conditions, representations and endorsements of any kind, either expressed or implied, with regard to the information accessed including all content and material, functions and services provided on the Site, provided without warranty of any kind, including the warranties concerning availability, accuracy, completeness, usefulness of content and information, uninterrupted access, and any warranty of title, non-infringement, merchantability or fitness for a particular purpose. Ephod does not warrant that the Site, content, materials or services will be timely, secure, uninterrupted or error-free, or that defects will be corrected. If you are dissatisfied with the Site, your sole remedy is to discontinue using the Site. Any material downloaded or otherwise obtained through the use of the Site is done at your own discretion and risk, and you are solely responsible for any damage that may result. In no event shall Ephod, its affiliates or any of its directors, officers, employees, agents, or content or service providers be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or cause of action arising from or in any way related to the use of, or the inability to use, or the performance of the Site or the Content and materials or functionality on or accessed through the Site including loss of revenue, or anticipated profits or lost business, data or sales or any other type of damage, tangible or intangible in nature.
You hereby agree to indemnify, defend and hold harmless, Ephod, its affiliates, its subsidiaries, and their respective officers, directors, employees and agents, from and against any and all claim actions or demands, liabilities, losses, expenses, damages and costs, including without limitation reasonable legal and accounting fees, in any way arising from, resulting from or in connection with your use of the Site, your violation of the Terms or the posting or transmission of any materials on or through the Site by you, including, but not limited to, any third-party claim that any information or materials you provide infringes any third party proprietary right.
Governing Law and Limitation of Actions
The terms of this Agreement shall be governed by and construed in accordance with the laws of the State of New York without regard to its conflicts of law rules, and you and we irrevocably consent, in connection with any action to enforce this Agreement or arising out of your use of the Site, to the jurisdiction of the federal and state courts located in New York County, the State of New York. No action arising out of this Agreement, regardless of form, may be brought by a user more than one (1) year after the cause of action has arisen.